Two times in the past few weeks I’ve run into head-scratching, at best, customer service decisions.
The first was at a major bank. I needed to break up some $20 bills that I had just gotten out of the bank’s ATM. Entering the bank, two friendly employees greeted me with a “How can we help you?”
I explained what I need and one of the employees said: “Our teller is out to lunch. Can you wait 20 minutes?”
What?
Apparently neither of them could help. I mean, really?
Next up was a call to a restaurant to make a Father’s Day lunch reservation. Someone answered and when I asked if I could make a reservation the man said, “Can you call back tomorrow?”
WHAT?
Me: “Can you just take the reservation?”
He: “We’re closed today.”
Then why answer the phone? I didn’t say this but thought it with gusto.
Nothing is easy anymore, even the easy stuff.
Mike McClary 