Customer Disservice

Two times in the past few weeks I’ve run into head-scratching, at best, customer service decisions.

The first was at a major bank. I needed to break up some $20 bills that I had just gotten out of the bank’s ATM. Entering the bank, two friendly employees greeted me with a “How can we help you?”

I explained what I need and one of the employees said: “Our teller is out to lunch. Can you wait 20 minutes?”


Apparently neither of them could help. I mean, really?

Next up was a call to a restaurant to make a Father’s Day lunch reservation. Someone answered and when I asked if I could make a reservation the man said, “Can you call back tomorrow?”


Me: “Can you just take the reservation?”

He: “We’re closed today.”

Then why answer the phone? I didn’t say this but thought it with gusto.

Nothing is easy anymore, even the easy stuff.

My Watch Problem

Twenty years ago, I was on the hunt for watch. Not just any watch, but a real watch, a fancy watch, and my eye was on a Tag Heuer.

One weekend afternoon my wife and I walked into a chain jewelry store at the local mall so I could try on a few and do some pricing. Within a few minutes, I had narrowed down my favorites and eventually landed on the one I wanted.

It was $1,500. Essentially a mortgage payment and a half.

So, we decided to think about it, and as I recall, we didn’t think much about it again.

Over time, I’d get the bug to get a nice watch, one that I could pass down to my son and that would be worth something, but I never pulled the trigger.

To this day I haven’t owned a watch that cost more than $125. That is, until the Apple Watch came along. It is the only item I own that I adore and loathe.

I love it because I get so much out of it, workout tracking, messages, podcasts and music, weather and, you know, the time.

I hate it because it has prevented me from seriously considering a legit watch — and believe me, I still shop for them online. All the time.

The thing is, owning a fine timepiece like this one would probably be a waste of money and entirely impractical. I mean, I work from home and rarely wear anything nicer than shorts and a polo shirt. Why get a fancy watch?

Because I really want one … until I put on my Apple Watch. And then later when I visit watch sites, etc. and so on.

This is my watch problem. I own it.